Privacy Policy

INFORMATION I COLLECT:-
To fulfil your order you must provide me with certain personal information such as full name, delivery address and details of the product you are ordering. You may also provide me with additional information eg adding names or photographs.
WHY I NEED YOUR INFORMATION, HOW I USE IT AND WHERE IT’S STORED:-
I only collect the information needed to fulfil your order, settle any disputes or provide customer support. If you pay for your order through PayPal, you authorise Paypal to provide me with the required information and should review their policy.
Once an order is placed/paid for some basic information is transferred from facebook/paypal to my diary which never leaves the house. This is only your first name, product ordered, and order value. Information will be retained in these order books for the minimum required period for UK Tax Law.
All other information is stored in digital format only in my facebook accounts, paypal and email server.
INFORMATION SHARING:-
Information sharing is limited as follows
Facebook and Paypal – as outlined in their Policies and Terms of Use
DATA RETENTION:-
I generally keep paper records for the minimum period required by UK Tax Law, after which time it is securely destroyed. Any information stored digitally, including ,but not limited to facebook messages and emails conversations will be deleted once an order is completed.
YOUR RIGHTS:-
You may have the right to access and receive a copy of any information I hold about you by contacting me. You may also request that I change, restrict or delete any personal information I hold. I will delete any information I hold unless there is a legal requirement to keep it (I will inform you in these instances that your information cannot be deleted)
For the purpose of EU Data Protection Laws I, Helen Blakey, am the data controller of your information. If you have any question please do not hesitate to contact me at info@handcraftedby.me.uk
ADDITIONAL INFORMATION:-
My facebook, email and paypal accounts are accessed either by a laptop which is password protected or a mobile phone which is PIN protected.